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PERSOPO.This company will attempt to charge my checking account for more than the $1.00 I authorized. I tried their free trial that is for 5 days, starting 7/20. After careful consideration I find this company is not reliable and I will not want to do business with them. I anticipate they will attempt to charge me immediately for the full package they sell. I only opted for a trial for 5 days at a charge of the $1.00. Do not charge my account for more than the one dollar' If you need more verification from me please call me at *** *** **** and ask for Thelma Thanks so much
Thelma, Barrington New Jersey
July 21, 2015 12:45:16 PM
In reply to Thelma, Barrington New Jersey
Thanks for joining us here at TD Helps. We'd be happy to help.
It sounds like the transaction in question was made with your TD Debit card, if so, although we cannot place a stop payment on Debit card transactions, we would be happy to provide other options available to you.
Since the transaction is question was made by using your TD Bank Debit card (the card linked to your Checking account), if it is currently in Pending status, in order to have the funds released, the vendor may fax a letter to us on their letterhead to the attention of Fulfillment at 1-856-533-1138. They need to include the following:
1. Date of authorization
2. Your full Debit card number
3. The exact amount debited
4. A brief statement from the merchant expressing that they authorize the hold to be released
5. The merchant's signature
If the transaction has already been posted to your account, you may contact the merchant directly to determine if the funds can be refunded. Please note; because we are unsure of the Merchant's Return Policy, it is recommended contacting the merchant first to determine the possibility of refunds.
Please understand, as we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, please contact us 24/7 at 888-751-9000 or feel free to visit us during lobby hours to speak with a Specialist. Click here: http://bit.ly/TDStoresfor a list of TD Stores and hours near you. After account verification, our Specialists would be more than happy to help and provide the next step needed.
Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8.
We hope this helps and please let us know if you have any other questions.
Yen D, Mount Laurel
July 21, 2015 12:49:02 PM