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I cancelled a subscription almost a year ago, but still notice money being withdrawn for this subscription. I've received a different debit card since then, but they have found it and continue to charge me. Is there a way to get my money back and prevent this from continuing?
May 18, 2017 01:02:19 PM
In reply to Lauren, Connecticut
Hi Lauren! That's a great question.
We're sorry to hear that you've had such trouble with cancelling this subscription.
If your debit card number is changed and you have an automatic payment, such as a subscription, it can continue to be processed on the new card, due to the contract you have with the merchant. In this case, we recommend reaching out directly to the merchant to again request that the subscription be cancelled and that they provide you confirmation of that. If you don't have a contact phone number, give us a call at 888-751-9000. Some merchants provide a telephone number with the debit card transaction. We'd be happy to take a look and see if this company has done that. Please note that merchants are not required to provide a phone number, so we may not have one.
If this company is unwilling to refund you what you've been charged since cancelling the subscription last year, you have the option of filing a Regulation E Dispute with us. You can do that by giving us a call 24/7 at 888-751-9000 or by stopping into a TD Bank Store near you. You can check out our locations by clicking here: https://go.td.com/1nq31dc. Please note, we may not be able to recover funds on transactions older than 60 days. You can review more information about disputes in our Personal Account Deposit Agreement here: https://go.td.com/1kb17UQ.
We hope that this information helps and that you get this settled soon. Have a wonderful day, Lauren!
Customer Service Team, Mount Laurel
May 18, 2017 01:02:52 PM