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Just needed to know that date when I will receive my so benefits..since October first falls on Sunday 2017.cause I need to pay rent to my landlord.and I checked today and I haven't gotten it.
September 30, 2017 09:16:19 AM
In reply to Michael, Ny
Happy Saturday, Michael, and welcome to TD Helps.
We'll be more than happy to help clear up any confusion with your deposit.
For direct deposits, funds are available to you on the date designated by your depositor. These types of deposits are processed overnight at varying times and will be available for use once processing is complete. Please note that direct deposits are not credited to your account on weekends and Federal holidays. For example, if you normally receive a direct deposit on a Monday, and Monday just happens to be a Federal holiday, the deposit will be received into your account on Tuesday.
We invite you to look at our Personal Deposit Account Agreement here: http://go.td.com/1kb17UQ. On pages 40-44 you can find our Funds Availability Policy along with information about when you'll have access to deposits.
If you do not receive your deposit on the expected date, you're welcome to give a Customer Service Representative a call at 888-751-9000. After account verification, our Banking Specialist can contact our ACH Department for more information on your direct deposit. Please keep in mind, our ACH Department is open Monday – Friday between 8:30 AM – 5:00 PM. If you'd like, you're also welcome to visit any nearby TD Bank Store to have one of our Representatives also look into your deposit for you. Please see: http://go.td.com/1f9DSJR to find your nearest location.
In addition to calling and visiting a Store location, you may also send a secure message from your Online Banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We hope this helps, Michael. Enjoy your weekend.
Brittany M, Mount Laurel
September 30, 2017 09:16:37 AM