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I have currently received three unwanted charges to my debit card that I have not made. At first I thought that I had purchased something and did not remember it and now I have received a new pending transaction that I have definitely not purchased. I am not sure if someone got a hold of my debit card number or if something else has gone wrong. Is there a way for me to deactivate my debit card and receive a new one in order to stop these transactions?
Haley, Hopewell Junction
January 25, 2018 06:41:54 AM
In reply to Haley, Hopewell Junction
Thanks for bringing your concerns to TD Helps today, Haley.
We're so sorry to hear that fraudulent transactions have been debited from your account; however, please don't worry. Here at TD Bank, the protection of our Customers and their accounts is our number one priority, and in the unfortunate event that fraud should occur, we're here to help and provide you with some peace of mind.
As you mentioned that unauthorized transactions are still being debited from your account, we'd like to recommend that you connect with us as soon as possible so that we may close your debit card, and file a dispute on your behalf.
For your convenience, our Banking Specialists are here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-751-9000. If you'd prefer, you're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR. Regardless of the method you choose, we'll be more than happy to assist you with your concerns!
We look forward to hearing from you soon, Haley, and assisting you with your account.
Thanks again for bringing your concerns to TD Helps, and we hope you have a great start to your morning.
Brittany M, Mount Laurel
January 25, 2018 06:42:27 AM