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Hello I got overdraft on my account -3$ and I want to pay the fee and make it zero so i can close it .The problem is I was in student work and travel program so now I'm back in my country-Bulgaria,so I'm not going back no more.I got friend in us that she got the letter from TD bank for me it says the account will be close soon and I'll get in trouble if I'm not put any deposit.I was trying every numbers I found to contact but because of my operator I can Not connect my question is :if my friend go to thebank and make the righ deposit to make my balance zero how i can close the account from here?We comunicate by viber or skype so she can go there and let me speak with assistant but is this will be ok to close my account if she pay the overdraft and the fee?Please help me I really don't wanna get in trouble but from here is very hard to make the right comunication
December 9, 2014 03:23:19 PM
In reply to Tsvetoslava, Gabrovo
Hey, Tsvetoslava! Thanks for visiting us on TD Helps. We are sorry to see you go but understand if you need to close your account and can provide you with some options to do so from your current location.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you have moved outside the United States, we do have some options for you to complete your banking without the need to visit a TD Bank Store. Please note that we offer fully featured online and mobile banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year.
If you are not currently enrolled for Online Banking, you can sign up by clicking here: http://bit.ly/1lU2qfY, if you have a TD Bank Visa Debit Card or ATM number, and a US Social Security number. If not, you're more than welcome to contact a Specialist directly for assistance with enrollment. Please contact us from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
Once you're enrolled, you're welcome to use this service to help you keep track of your account, and you can even communicate with us whenever you'd like using our Secure Messaging service available once you log in. To do so, please log in at our full website here: http://bit.ly/1eaISlq, click on the Customer Service tab, and the use the Send a Message link to talk with us about your account questions or requests.
If you still choose to close your account, we understand and can share some instructions with you to do so.
As you've mentioned that your account is reflecting an overdrawn balance, you're right in that a deposit would need to be made in order to close the account. Though it is not recommended to share your account number, if you are comfortable providing this information to your friend so they may make a deposit you are welcome to do so. We do recommend contacting the number listed above to ensure that the account is still open prior to your friend making a deposit.
Once the deposit is made, you can close the account in a variety of ways. You can call us by using the numbers mentioned above, sending a secure message or mailing in your request to have the account closed. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
Your Home Store's Address
Your Home Store telephone Number
If you are unsure of which Store is your Home Store, take a look at: http://bit.ly/TDStores for hours and locations.
We hope this helps and have a good day.
Megan K, Mount Laurel
December 9, 2014 03:24:05 PM