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to reset my password, first inputting my user name and last four digits of my social security number, its saying it cannot authenticate my request and to call the 800 number.
April 29, 2015 08:19:21 PM
In reply to Amber, Philadelphia
Good of you to stop by TD Helps, Amber. We're sorry to hear that you are having trouble signing into your online banking and we'll be glad to assist you.
Based on your question, it sounds like you've already tried to use our self-service for password assistance and are still unable to access your online banking. If this is the case, we recommend calling us 24/7 at 888-751-9000 or visiting us at any TD Bank location during lobby hours. Click here: http://bit.ly/TDStores to find a TD Bank near you. Once our Banking Specialists verify your account information, they'll be able to reset your password for you.
If you are referring to a business account and are using TD BusinessDirect, give us call 24/7 at 800-493-7562, option 2, and we'll be happy to assist you with this platform.
We hope this helps and let us know if you have any questions, Amber! Take care and enjoy the rest of your week.
Katherine G, Mount Laurel
April 29, 2015 08:21:24 PM