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April 29, 2015 07:01:16 AM
In reply to Joanne, Pelham
Thanks for coming to TD Helps with your question, Joanne.
We'd be more than happy to point you in the right direction to have this reviewed further. Although we'd like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
We welcome you to give our Tech Support a call 24/7 at 800-493-7562, option 3 and upon account verification a Specialist will be sure to assist you. Another option would be to visit your local TD Bank Store during lobby hours and you may see a listing of locations here: http://bit.ly/TDStores.
As long as you're enrolled in Online Banking, you may also send a Secure Message using www.tdbank.com to have this looked into. To send a Secure Message you must first logon to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our TD Bank BusinessDirect, you may use this link to logon http://bit.ly/1rvBmq8 and send a Secure Message.
If you wish to enroll for Online Banking for your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM/Visa Debit Card number, your Social Security number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
If you do not have the required information to set up for Online Banking or you need assistance enrolling, you may contact us 24/7 at 888-751-9000 to speak with a Banking Specialist. Upon proper account verification, we would be happy to help get you started.
Just in case if you are looking to enroll for TD Bank BusinessDirect and you have your TD Bank ATM/Visa debit card, follow this link: http://bit.ly/1dl2HX6. Once you’re at the “Sign Up for TD Bank BusinessDirect” page, please complete the application. You will need your Business Taxpayer Identification number, account number, TD Bank ATM/Visa debit card number, the business name, and your e-mail address. When you are finished with the application, you will receive an e-mail confirmation within 2 business days that contains your User ID and password. In case you don't have a debit card or would like to have immediate access to Online Banking, you could visit your local TD Bank Store for help.
Again, thanks for stopping by and have a great day!
Sandy D, Mount Laurel
April 29, 2015 07:02:44 AM