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I applied and was approved for a TD credit card on December 29th. It was supposed to come 7-10 days later in the mail, but still nothing. How do I check on the status of my card? This was not the Cash back card, but the one with the secured savings account (This is my first credit card, so I had no credit to start with).
Evelyn, Williamstown, MA
January 19, 2018 07:22:14 AM
In reply to Evelyn, Williamstown, MA
Happy Friday, Evelyn, and welcome to TD Helps!
It's great to hear from you today.
It sounds as though you may have recently been approved for a secured credit card with TD Bank, and if this is the case, we sincerely apologize that you haven't yet received your card in the mail. We'll be more than happy to help.
Here at TD Bank, when applying for a secured credit card, once you have received notification that you have been approved, the collateral Savings account will need to be opened at a TD Store location to hold the funds for your card. Once this has been completed, generally speaking, you should receive your card within 7-10 business days; however, it's important to note that this time frame can vary depending on your postal service. Additionally, credit cards are mailed in white, discreet envelopes for the protection of your account.
If you have successfully opened a Savings account to partner with your secured credit card, this time frame has already passed, and you have yet to receive your card, we'd like to recommend that you connect with one of our Credit Card Specialist so that they may review your card with you directly. For your convenience, our Credit Card Specialist are here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 888-561-8861.
If you'd prefer, you're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We apologize again for any inconvenience you may be experiencing, Evelyn, but we look forward to hearing from you soon.
Enjoy the start your day, and have a great weekend.
Brittany M, Mount Laurel
January 19, 2018 07:22:44 AM