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My debit card is blocked in Mexico. I want to it unblocked.
December 2, 2014 07:56:56 AM
3 people recommended this |
In reply to Daekwi, Philadelphia
Thanks for reaching out to us on TD Helps today, Daekwi.
We're sorry to hear that you're having trouble and would like to let you know that we always recommend for you to provide us with the dates and destinations of your travels so we may notate your account prior to your travels. Sometimes, even when a note is placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the transaction with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
In order to review your circumstances, we would need to review the account with you. We recommend reaching out to us 24/7 outside of the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. Please note, the US country code is 1-011.
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
For travel tips when traveling outside the United States, please look here: http://bit.ly/1ltwDDc.
Again, thanks for reaching out and have a great day.
Sandy D, Mount Laurel
December 2, 2014 07:58:16 AM
1 person recommended this