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I have set up my gas bill as an ebill on TD Bank online. I have been getting email notifications that I have a new ebill the day AFTER the bill due date. For example, bill is due 12/01 and I get an email on 12/02. I use ebills for other monthly payments and do not have this issue. How do I fix this?
December 17, 2016 09:38:49 AM
In reply to Christina, Brooklyn
Thanks for contacting TD Helps today, Christina. We'll be happy to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 800-493-7562 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps, Christina. Please enjoy your weekend, and happy holidays.
Customer Service Team, Mount Laurel
December 17, 2016 09:39:21 AM