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Hi. the link to sign into my td go card account is not working. How can this be fixed so that bi can access the account and load the card to be mailed to me?
February 21, 2016 11:23:32 AM
In reply to Cathy, Bayside
Thanks for stopping by TD Helps this morning, Cathy. We're sorry to hear that you are having issues with your TD Go card and we'll be sure to share some information with you this morning.
In this case, we recommend connecting with one our 24/7 TD Go Card Specialists for assistance with your account by dialing (855) 219-8050.
Additionally, you can visit here: http://bit.ly/1eSK0Du for the Terms and Conditions for the TD GO Card and also here: http://bit.ly/1zrVD2w for information on the TD Go Card guide.
We certainly hope this information helps and enjoy the rest of your weekend, Cathy! Take care.
Katherine G, Mount Laurel
February 21, 2016 11:25:27 AM
In reply to Katherine, Mount Laurel
Good Morming, Now i´m in another country and yesterday i wanted to make a withdrawal from my account and unexpectedly the ATM retained my card. I do not know what to do nowHelp me please.
Mario Martinez Del Aguila, Lima
February 21, 2016 07:46:27 PM
In reply to Mario Martinez Del Aguila, Lima
Welcome to the TD Helps community, Mario. We're sorry to hear that your card has been lost to you.
If you have not done so already, we recommend contacting us right away to close your debit card, for your account security. Our Customer Service Representatives are available 24/7 at 856-751-9000 or calling us collect with an operator's assistance from a land line phone by asking the operator to dial 215-569-0518 to assist with closing your card.
Another option would be to send us a secure message via your Online Banking. Once you're logged in to www.tdbank.com, please click on the "Customer Service" tab and then select "Send a Message" located under the "Message Center" section.
If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 by using the number mentioned above.
After account verification, a Specialist would also be able to submit a request to have a card mailed to the address we have on file for you. Please keep in mind that depending on your Postal Office, your new card will be shipped within 7-10 business days. Additionally, your Representative would be happy to review your account with you to make sure that no unauthorized activity has occurred.
Hope this helps out, Mario. Let us know if you have any other questions.
Kris M, Mt. Laurel
February 21, 2016 07:47:03 PM