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Trying to deposit a cheque get to the depositing part & it's telling me the amount doesn't match & to re-enter. I do that & it keeps telling me to re-enter or visit a branch?????
February 5, 2015 01:06:42 PM
In reply to Lia, Keswick
Welcome to TD Helps, Lia.
We apologize you are experiencing difficulties with our Mobile Deposit; we understand how frustrating this issue can be. Since we do not know the specific details such as the type of mobile device you are using and the item you are attempting to deposit, we recommend contacting our Tech Support Specialists who would be happy to help troubleshoot this issue with you. They can be reached 24/7 at 800-493-7562.
If you prefer assistance face to face, you may visit a TD Store near you. For lobby hours and locations near you please visit http://bit.ly/TDStores.
Additionally, if you happen to be writing to us from Canada and you have a TD Canada Trust account, we invite you to check out: http://bit.ly/1LQ5kxZ as our friend Karmen gave a helpful response that we believe could help you. If you have any further questions regarding this account, please feel free to connect with them at their TD Helps page here: http://bitly.com/1DnP1CH.
We hope this helps and please have a great one!
Colleen B, Mount Laurel
February 5, 2015 01:08:41 PM