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On sunday afternoon I wanted to check my balance online. I went to sign onto my online banking account and I know i put my correct password in,but the site took me to a page that said i had to reset my password because i had too many attempts at signing in. This was my one and only attempt to sign in with my correct password. I figured it was not safe to continue,so i left the site. Could it of been a fishing or hacking problem.
March 21, 2016 09:51:49 AM
1 person recommended this |
In reply to Cheryl, Largo,Florida
We understand your concern, Cheryl. We'd be glad to discuss.
There are times when entering your password incorrectly that Online Banking will suggest that you change your password. If you ever have trouble logging in or you feel as though your online account has been compromised, we recommend contacting us directly for assistance. You are able to call our Tech Support Specialists 24/7 by dialing 800-493-7562. They will be glad to review your account and discuss possible options to keep your account safe.
We also recommend visiting our Security Center for other helpful tips and tools. Take a look here: http://bit.ly/1npPddy.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps, Cheryl and have a good day.
Megan K, Mount Laurel
March 21, 2016 09:52:05 AM