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Is there a type of purchase protection for a purchase made on my Visa debit card to a company that I now know is fraudulent? I bought something online and have since found out the company is a scam.
Erin, Port Coquitlam
May 2, 2018 10:01:25 AM
9 people recommended this |
In reply to Erin, Port Coquitlam
Happy Wednesday, Erin, and welcome to TD Helps.
We're so sorry to hear that you may have made a purchase with a fraudulent company; however, please don't worry! We're here to help.
Here at TD Bank, the safety and security of our Customers and their accounts is our number one priority, and in the unfortunate event that fraud does occur, we'll be more than happy to file a dispute on your behalf to further investigate your purchase.
As you mentioned that you provided your TD Bank Visa Debit Card for this purchase, we'd like to invite you to connect with one of our Banking Specialist over the phone so that they may assist you with filing a dispute. For your convenience, Banking Specialists are here to help 24 hours a day, 7 days a week, and can be reached by dialing 1-888-751-9000.
If you're unable to call, we understand, and would like to then invite you to speak with a Customer Service Representative at your nearest TD Store location. Customer Service Representatives are here to help during lobby hours, and we invite you to use the link here: http://go.td.com/1f9DSJR to find your nearest Store location, as well as their lobby hours and contact information.
We sincerely hope that this provided you with some peace of mind, Erin, and we thank you again for joining us on TD Helps.
Take care, and enjoy your morning.
Brittany M, Mount Laurel
May 2, 2018 10:02:31 AM