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I have the TD visa debit card.
But why does the card not work when I try to buy things online?
My husband has the same card for his account, and it works for him.
Is there something I need to set up?
November 2, 2017 04:50:03 PM
In reply to jessica, kingston
We're sorry to hear that your debit card is not working, Jessica. We'd like to look into this for you.
There are a few reasons that a debit card may be declined. We would like to review your account and declined transactions to determine why this is occurring.
As TD Helps is considered an unsecure forum, we do not have access to specific account information to assist directly but please give us a call 24/7 at 888-751-9000 or stop in to see us at a local TD Bank Store. To find one near you, please click here: https://go.td.com/1nq31dc. You may also send us your request by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We hope to hear from you soon so that we may resolve this for you, Jessica.
Candice A, Mount Laurel
November 2, 2017 04:50:48 PM