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Is there online help
Hakida, East Orange
August 29, 2017 01:57:31 PM
2 people recommended this |
In reply to Hakida, East Orange
Thanks for bringing your question to TD Helps today, Hakida.
We understand that calling to speak with a Specialist or visiting a TD Store location may not always be convenient for you, and because of this, TD Bank offers a Secure Message service, right from your Online Banking! This service allows you to send a message to a Banking Specialist in regard to your questions or concerns, and we typically respond within 24 hours after your message has been sent.
If you've never used the Secure Message feature before, don't worry, as we'll be happy to help. First, you'll want to log into your Online Banking, which you can do from here: https://go.td.com/1eaISlq. If you're not yet signed up for Online Banking, that's okay too, as you can start the enrollment process here: https://go.td.com/1lU2qfY. To complete this process, you will need your account number, your debit card number, your Social Security Number, and a valid email address.
Once you're able to access your account, towards the left hand side of your screen, you should see the 'Message Center', and by clicking 'Send a secure message', you'll be brought the appropriate screen where you can send a message based on your concerns. Simply select the subject line that best fits your needs, as well as any additional information that may be needed, and then press the orange 'Send' button.
As a friendly reminder, our Banking Specialists are also available 24/7, and can be reached at 1-888-751-9000. Our Customer Service Representatives are also available at all of our TD Store locations, during lobby hours, and we invite you to use the link here: http://go.td.com/1f9DSJR to find your nearest TD Store location.
We hope this helps, Hakida. Have a great rest of your day!
Brittany M, Mount Laurel
August 29, 2017 01:57:55 PM
In reply to Brittany, Mount Laurel
I am in Seoul, South Korea. I cannot use my debit card now. How can I do? I cannot use phone so I cannot call the bank now.
August 30, 2017 12:15:31 PM
In reply to Hanna, Seoul
Thanks for contacting us on TD Helps today, Hanna.
We're sorry to hear that you're having trouble using your Debit Card in South Korea, and before we begin, we'd like to take moment to explain that while we would like to assist you directly, TD Helps is not considered a secure forum of contact. Because of this, we ask that you contact us so that we may better assist you.
We understand that you may not have the ability to call us from your current location. If this is the case, please don't worry, as you're able to send us a Secure Message right from your Online Banking!
To start, you'll first want to log in, and you can do so from here: https://go.td.com/1eaISlq. If you've never used this service before, that's okay, as you can start the enrollment process here: https://go.td.com/1lU2qfY. In order to complete this process, you will need your account number, debit card number, your Social Security Number, and a valid email address.
Once you're able to access your Online Banking profile, towards the left hand side of your screen, you should see the 'Message Center'. From there, click on 'Send a secure message', and simply follow the prompts. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
If you're able to gain access to a phone, and would rather connect with a live person, our Banking Specialists are available 24 hours a day, 7 days a week, and can be reached at 1-888-751-9000. You're also able to call collect, with operator assistance, by asking the operator to dial (215)-569-0518.
We hope to hear from you soon, Hanna, and enjoy the rest of your trip.
Brittany M, Mount Laurel
August 30, 2017 12:16:41 PM
Hi Hadika, I cant seem to access my new TD Bank online account. The log in name is XXXX, the bank has given me a password on opening the account last month but I cant remember if I changed it or if it's expired. Please help, thanks!
November 3, 2017 06:38:18 AM
In reply to Rawle, Bronx
We appreciate you joining in on the conversation today, Rawle.
We'd first like to take a moment to explain that, as mentioned above, TD Helps is not considered a secure forum, and unfortunately, because of this, we are unable to access your account or personal information to assist you with your Online Banking.
We'd like to recommend that you connect with a Specialist from our Tech Support Team for assistance. For your convenience, they are available to help 24 hours a day, 7 days a week, and can be reached by simply dialing 800-493-7562.
If you're unable to call, you may also visit your nearest TD Store location, during lobby hours, to speak with one of our knowledgeable Customer Service Representatives. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We apologize that we're unable to further assist you today, Rawle, but we hope this helps, and we look forward to hearing from you soon.
Brittany M, Mount Laurel
November 3, 2017 06:38:37 AM