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Hello. In the summer of 2014 I arrived in the United States, MA, Hyannis at work. Opened a bank account at your bank (TD Bank). Then, at the end of a trip with my cards began to disappear money. In September 2014, I left the USA. Returned to my native country. Tell me, how do I know or get information about the status of my checking account? And how can I close the account, at a distance? Is it possible to receive the information by e-mail?
Mariia, Russia, Yekaterinburg
January 26, 2015 01:50:47 PM
In reply to Mariia, Russia, Yekaterinburg
Thanks for reaching out to us from Yekaterinburg, Mariia! We are sorry to see you go but understand if you need to close your account and we'd be happy to provide you with some options to do so from your current location.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you have moved outside the United States, we do have some options for you to do all of your banking without the need to visit a TD Bank Store. Please note that we offer fully featured online and mobile banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year.
If you'd like to communicate with us via email to check on the status of your account, you'll be able to do so via your Online Banking account. Should you decide to maintain your account here; you'll also be able to use this service to help you keep track of your account. To communicate with us, please log in at our full website here: http://bit.ly/1eaISlq, click on the Customer Service tab, and then use the Send a Message link to talk with us about your account questions or requests.
If you are not currently enrolled for online banking, you can sign up by clicking here: http://bit.ly/1lU2qfY, if you have your TD Bank Visa Debit Card or ATM number, and a US Social Security number. If not, you're more than welcome to contact a Banking Specialist directly for assistance if you'd like to use this option. Once you call and are enrolled, you can communicate with us via this messaging system in the future, rather than calling; or, they can advise you about your account status after account verification. Please contact us from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518, 24/7.
Once you check on the account status, if the account has a zero balance you may request to close it with a Representative when you call, or when sending us a secure message as above. If the account has remaining funds, we recommend removing any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. If you choose to use this method, once the funds have been removed, please contact a Specialist 24/7 at the number above, or again, via message. It will be necessary to make a specific request to close the account once the balance is zero, and please note, the account will not close automatically.
If your account has remaining funds, another way to close the account from abroad is via mailed written request. You may request to close your account and any available money will be sent to you by check. You can mail a request with the following instructions:
▪Your name ▪Your account number(s) ▪Your request to close the account(s) ▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
P.O. Box 1377
Again, please let us know about any questions you have and we hope this helps, Mariia! Thanks again for getting in touch with us and best of luck to you.
Kristen P, Mount Laurel
January 26, 2015 01:53:45 PM