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February 4, 2015 01:38:09 PM
In reply to Edward, Simpsonville
Thanks for bringing your inquiry to us here at TD Helps, Edward. We would be happy to help point you in the right direction for assistance regarding the deposit in question.
Before we begin, we hope you will understand that although we would love to assist you, however; because TD Helps is considered an unsecured forum, we do not have access to your account information and we apologize for any inconvenience this may cause.
To better assist you, we ask that you connect with us via telephone directly at 888-751-9000, available 24/7. After we verify your account information, we would be more than happy to review your account and provide further information regarding this deposit you are seeing in your account.
As always, you are always welcome to visit us during lobby hours for assistance from any one of our Specialists. For help locating a TD Store near you, please visit: http://bit.ly/TDStores.
Additionally, you are also able to send us your request via secured message thru your TD Online Banking. To send a secured message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq . On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”. In your message, please provide the date and the amount of the deposit in question.
We hope this helps Edward. Have a great day and please do not hesitate to write us again should you have further questions.
Yen D, Mount Laurel
February 4, 2015 02:04:02 PM