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My wife thinks she lost her debit and credit cards but it's possible they're just misplaced at home. Does a feature exist where you can temporarily deactivate cards?
January 26, 2018 02:04:22 PM
3 people recommended this |
In reply to John, phila
Good afternoon, John.
This is a fantastic question, and we appreciate you coming to TD Helps for assistance.
Here at TD Bank, we do not currently offer a feature to temporarily block or close a debit or credit card; however, we're always looking for ways to improve the Customer experience, and we'll be happy to pass along your suggestion to the appropriate department for future enhancements.
In the meantime, as your wife believes that she may have misplaced her debit and credit card, we strongly recommend connecting with us so that her cards may be closed, just in case. If your wife would like, she's more than welcome to visit her nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. By doing so, a Representative will be happy to close both her debit and credit card, and can even print her two new cards on the spot! She will leave with her cards in her hand that same day, and have the peace of mind in knowing that any misplaced cards are now closed.
To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If she's unable to visit a Store location, that's okay. She's also welcome to connect with a Banking Specialist over the phone, or she may even send us a secure message, to request to have her debit card closed, and a new one mailed.
Should she wish to call, Banking Specialists are available 24 hours a day, 7 days a week, and can be reached by dialing 1-888-751-9000. When looking to send a secure message, she will first want to log into her TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once she's successfully logged in, she'll need to look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If she has downloaded our mobile banking app for her smartphone, she may also use this method to send a secure message. From her Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less, and once we have received her message, and have processed her debit card request, she should receive a new card within 7-10 business days, depending on her postal service.
While our Banking Specialists are happy to assist over the phone and through Secure Message with your wife's debit card, when looking to request a new credit card over the phone, we ask that she call and speak with one of our Credit Card Specialists. Credit Card Specialists can also be reached 24 hours a day, 7 days a week by simply dialing 888-561-8861.
We sincerely hope that you and your wife find this information helpful, John, and please let us know if we can answer any additional questions for you.
Take care, and have a great afternoon!
Brittany M, Mount Laurel
January 26, 2018 02:04:46 PM