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Can we set up auto-text alerts every time our balance changes/pending requests go through? I'd gladly pay for a service like this.
If we could have the option to select every time our balance goes up/down/both, it'd be really useful for tech savvy people who love to be notified of automatic payments going through, as well as a notifier for unknown activity!
Thanks for your consideration.
August 1, 2014 07:50:06 PM
32 people recommended this |
In reply to Mark, Milford
Thank you for joining us on TD Helps, Mark!
It is very important to keep tracking of your account(s). Even though, we are not offering text alerts at this present time, we are happy to provide other options on how you can manage your finances.
Online Banking and TD Bank Mobile App is one feature we offer to help you keep track and manage your account(s). If you are not enrolled in Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your account number, your social security number, a TD Bank ATM/Visa Debit Card, and your E-mail Address. Once you’re enrolled through the TD Bank website, you can then use your TD Bank Mobile App on-the-go, anytime, anywhere. To download the App, you can visit the Apps Store if you have the iPhone, the Play Store if you have an Android, or App World for Blackberry. You could even click here: http://bit.ly/1opBqUt and input your cell phone number for a text message of the TD Bank Mobile App to download.
When using online banking, TD Bank offers different types of alerts.
TD Bank offers e-mail alerts. If you chose to have your statements electronically delivered to you, you will receive an e-mail alert stating when it is available for viewing. You will also receive an e-mail alert if you chose to be notified of your balance threshold or when a new secure message has come through the TD Bank website. You can view more information on how to set these alerts by logging onto your Online Banking and clicking the “Alerts” tab.
Hope this helps answers your question, Mark. Have a great day!
Megan K, Mount Laurel
August 1, 2014 07:50:54 PM
4 people recommended this
In reply to Megan, Mount Laurel
i'm also interested in a feature to alert me when my balance changes, specifically when my direct deposit is put into my account
August 3, 2014 01:41:40 PM
12 people recommended this
In reply to lou, brooklyn
Thank you for joining us, Lou. We're happy to hear you are interested in taking advantage of this feature to help you track your funds.
Although we currently do not have a feature that provides notifications for specific deposits or transactions, we are always looking for ways to improve.
In the meantime, you can set up alerts to keep track of your balance. TD Bank offers two types of balance alerts, which can help you determine that your deposit has been made.
In this instance, we recommend setting a high balance alert, which will inform you when your balance reaches the limit you choose.
For example, you can set up a high balance alert for the amount you usually receive from your direct deposit. You will then get a notification every time the account reaches that limit. You can verify that you received the deposit by logging into your online account at your convenience.
Thanks again for visiting us, Lou and please let us know if you have any further questions.
Brian M., Mount Laurel
August 3, 2014 01:43:49 PM
5 people recommended this
In reply to Brian, Mount Laurel
i dont see anywhere in the app to set up these alerts. please advise
August 9, 2014 04:22:42 PM
3 people recommended this
Welcome back, Lou.
We apologize for any inconvenience however balance alerts cannot be set up from the Mobile Banking application. They have to be completed while logged in to your Online Banking from the full site through the "Alerts" tab. Take a look above for further instructions on how to set up the different alerts for your account.
Again, if you have any further questions please don't hesitate to ask!
Megan K, Mount Laurel
August 9, 2014 04:23:55 PM
I can't find the alerts tab while I am logged in to the main easyweb site online. Could you point me in the right direction?
June 30, 2016 08:27:31 AM
In reply to Kat, Cochrane
Good morning Kat, thank you for joining our conversations here on TD Helps. We'll be happy to point you in the right direction.
As you're writing in from Canada and inquiring about Easyweb, we believe you are trying to connect with our affiliate, TD Canada Trust. Please feel free to resubmit your inquiry on their TD Helps page here: http://go.td.com/1Ymzfmu. Additionally, they can be reached by phone directly 24/7 at 1-866-222-3456.
Hope this helps, Kat. Cheers!
LiShu R, Mount Laurel
June 30, 2016 08:29:49 AM
1 person recommended this
I'm enrolled online and have downloaded the app. How can I set up text message alerts for when a transaction happens in my account? From my account online, I've went into Profile&Settings -> Notifications & Alerts but nothing here about setting up text message alerts
March 17, 2017 08:06:59 AM
2 people recommended this
In reply to Sam, Toronto
Thanks for joining in, Sam.
We recommend reviewing our replies above as we mention that TD Bank does not offer text alerts at this time. We do however review the alerts we do offer and how to sign up for them above.
We also notice that you're writing to us from Canada. If this is in regard to the TD Canada Trust App, please refer to LiShu's reply above.
Have a good day, Sam.
Megan K, Mount Laurel
March 17, 2017 08:07:10 AM
I would like to cancel my td debit card. It's a good card but i don't want to use it right now. Thank you
Franmichael, New york
May 25, 2017 02:42:13 PM
In reply to Franmichael, New york
Thanks for joining in, Franmichael. We'd be glad to discuss ways to close your debit card.
In order to close your debit card, we ask that you contact us directly for assistance. You are able to call a Banking Specialist to close your card 24/7 by dialing 888-751-9000.
Our Specialists are also available via secure message to close your card. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in. Be sure to specify which card to close especially if you have more than one!
As always, you can visit us during lobby hours to close your debit card. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We apologize that we are unable to assist you directly! TD Helps is considered an unsecured forum and because of this, we do not have access to your account/personal information.
We hope to hear from you soon, Franmichael. Enjoy the rest of your week!
Megan K, Mount Laurel
May 25, 2017 02:42:32 PM
how can i enrol to get text alerts? to chek my valance?
May 26, 2017 02:35:52 PM
In reply to Antonio, brooklyn
Thanks for joining in, Antonio!
As we mention in our replies above, TD Bank does not offer text alerts at this time. You are, however, able to sign up for email alerts.
You are able to create alerts by logging in to Online Banking here: http://go.td.com/1eaISlq. Once signed in, please follow the steps below:
1. Click on the Alerts tab at the top of the screen.
2. Click Set Up New Alert
3. Choose the type of message you want to receive and enter your specifications.
If you have any trouble creating an alert, feel free to reach out to us 24/7 at 888-751-9000 or visit any TD Store. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We hope this helps you create alerts, Antonio. Have a good day.
Megan K, Mount Laurel
May 26, 2017 02:36:11 PM
I have a few questions about setting up Alerts on a savings and checking accounts.
My wife and I have each have on-line profiles, since we see the same accounts on both profiles do we need to setup the same alerts in each profile?
I have set a new message alter, what triggers this message, is it any transaction or only specific condition?
I've read through the thread on text alerts and agree that text alerts would be nice and also being able to set a transaction limit that would trigger an alert (text or email) such as a large dollar amount.
Milton, Wanaque, NJ
August 13, 2017 01:45:09 PM
In reply to Milton, Wanaque, NJ
Thanks for joining the conversation, Milton. We're always open to receiving feedback, and appreciate your recommendations.
Alerts are managed per person/ per online banking account. If you and your wife have two separate online banking profiles, and you would both like alerts to be sent to your individual email accounts, you would both need to set up the desired alert(s).
Alerts will be sent based on the rule you set while setting the alert up. Whether this be a high balance or low balance alert, you will be notified by the end of the business day. Please note, our alerts cannot be sent via text as of now.
If you have any additional questions, you may reach back out to us on TD Helps, call us 24/7 at 888-751-9000, or visit your local TD Bank Store. To see our Store hours and locations, please click this link: https://go.td.com/1nq31dc.
We hope this helps, Milton, enjoy the rest of your day!
Natasha M, Mt. Laurel
August 13, 2017 01:45:30 PM
i dont see any option to be notified of my balance threshold when i am in the notification and alerts tab
June 28, 2018 01:13:56 PM
In reply to r, toronto
Good afternoon, and thanks for joining in on the conversation today!
We apologize if you're having trouble locating the Alerts tab within your online banking. TD Bank recently performed an exciting online banking update, and because of this, some of the instructions listed below may be confusing; however, please don't worry, as we're here to help!
To get started with managing your alerts, you'll first want to log into your Personal Online Banking, which you can do by clicking here: https://go.td.com/1eaISlq. It sounds as though you may have already enrolled, but just in case you haven't, you can get started using this link: https://go.td.com/1lU2qfY.
Once you've successfully logged in, towards the top of your screen, you should see a tab that reads 'Account Options.' By hovering over this tab, you may then select 'Alerts', which will then directly take you to the screen where you can manage your alerts, including balance alerts!
If you're still having trouble, you're more than welcome to connect with one of our Tech Support Specialist, and they'll be happy to help. To reach a Tech Support Specialist, you may simply dial 800-493-7562, 24 hours a day, 7 days a week. As always, you're also welcome to visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Additionally, we notice that you're contacting us today from Toronto, and just in case your account is held with TD Canada Trust, please know that you have reached TD Bank, located in the United States. While TD Bank and TD Canada Trust may share the same TD shield, please know that we are different entities.
Just in case your account is held with TD Canada Trust, we have provided a link here https://go.td.com/1woOVay with all the options that you have when wanting to contact them. A Live Customer Service Specialist may also be reached by dialing 1-866-222-3456. Specialists are available 24 hours a day, 7 days a week, and will be more than happy to further assist you with any questions you may have.
We apologize again for any confusion, but we hope this helped!
Take care, and have an amazing Thursday.
Brittany M, Mount Laurel
June 28, 2018 01:16:09 PM