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Hi, I am currently in Thailand. I have a Visa cashback card. I cannot remember my user name and/or password. When I enter what I thought they were they do not log me in. When I try to access my user name I need a password. When I try to reset my password I need my user name. I tried calling the international toll free number but I can't seem to get through. Please advise how I can get access to my account. I only want to see what my balance is.
peter, New Hazelton
October 29, 2017 12:31:26 PM
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In reply to peter, New Hazelton
Hi Peter, welcome to TD Helps.
Based on your location, we believe that you are an accountholder at TD Canada Trust. If this is correct, we'd like to inform you that you've reached TD Bank NA, in the United States.
To speak with a TD Canada Trust Banking Specialist, you're welcome to do so, 24/7, by calling 866-222-3456. You may check out the link: https://go.td.com/1woOVay to view all the additional options you have when wanting to contact TD Canada Trust.
If you are in fact an accountholder with us in the United States, you are able to contact a Credit Card Specialist from overseas by dialing 706-644-3266.
Please know that we would like to assist you directly; however, we do not have access to account/personal information, as TD Helps is not considered a secured forum.
We hope this helps, Peter, take care.
Natasha M, Mt. Laurel
October 29, 2017 12:31:52 PM