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The mobile app is telling me the amount i want to transfer out of account is more than my account balance. I have overdraft protection and money available to do this. Up until recently, have been able to do this and I am still able to do this on the regular website. Only the mobile app does not allow this transaction. I have the latest version on my phone, and have not upgraded or made any changes to the version that was on my phone. So I am unsure why this message is popping up all of a sudden. Why am I seeing this error?
July 13, 2017 09:43:13 AM
In reply to Selina, Burlington
We're so sorry for any inconvenience, Selina, and thank you for coming to TD Helps for answers today.
We'd first like to let you know that TD Helps is not considered a secure forum. Because of this, we are unable to access your account specific information, and are unable to determine the exact reason why you may be having trouble performing a transfer.
We ask that you contact us directly for further assistance. The first and most convenient way to do so is to call and speak with a Banking Specialist. They may be reached, 24 hours a day, 7 days a week, at 1-888-751-9000. You're also more than welcome to visit your nearest TD Store location. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
Thanks again for coming to TD Helps for your answers, Selina. We hope this helps, and please enjoy the rest of your day.
Brittany Mullen, Mount Laurel
July 13, 2017 09:43:35 AM