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October 24, 2014 12:50:29 PM
In reply to Matthew, Leicester
Hello, Matthew, thanks for coming by TD Helps. We'll be more than happy to answer your question.
There are a few options that you may request a TD Visa Debit Card. If you would like to obtain your debit card immediately, feel free to stop by any TD Store during lobby hours. To find out TD Store locations near you, please visit, http://bit.ly/TDStores. All TD Bank Stores have instant issue machines where any Customer Service Representative would be happy to print out a new card for you during your visit so you can walk out with a new card in your hand!
If you are unable to visit any of our locations, you may also call our 24/7 Customer Service line at 888-751-9000. Upon proper account verification, we can request a new card for you and you may receive it at your address on file within 7-10 business days.
Another way to contact us is by sending a secured message via Online Banking. If you are enrolled for online banking, you are more than welcome to sign in by clicking here: http://bit.ly/1eaISlq. Once you are in, on the left hand side, you should see an option to "Send a secure message" located in the “Message Center”.
If you are not currently enrolled for Online Banking and wish to enroll for your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM/Debit Card, your Social Security number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a User Name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s). You will also see the "Message Center" located on the left side. If you do not have the required information to set up for Online Banking or you need assistance enrolling, you may contact us 24/7 at 1-800-493-7562 to speak with a Digital Banking Specialist. Upon proper account verification, we would be happy to help get you started and even order the card if you'd like.
We hope this helps Matthew. Let us know if you have any further questions.
Megan K, Mount Laurel
October 24, 2014 12:51:12 PM