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I need assistance
February 17, 2015 08:59:11 AM
In reply to Kevin, Fiskdale
Thanks for reaching out to us, Kevin and sorry to hear about any confusion with our Bill Pay feature. We'll be happy to chat with you about this.
First, we'd like to let you know that if your payment made via TD Bank Bill Pay was sent in the form of a paper check, the item will be deducted from your account once your Biller presents the check for payment. This works the same way as any other check you may write.
We'd like to review this for you directly; however, because TD Helps is considered an unsecured forum, we do not have access to your personal account information. With that being said, we do ask that you contact us directly at 800-493-7562, available 24/7. After you connect with our Specialists and after account verification, we would be happy to review the bill payment with you.
Additionally, you may visit any TD Bank Store during lobby hours to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you prefer and you are enrolled for Online Banking, you may send us a Secure Message so that we can check on this item. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope this helps a bit, Kevin. Thanks again for writing in and we look forward to hearing from you soon.
LiShu R, Mount Laurel
February 17, 2015 09:00:03 AM