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I can access mobile app, enter check amount etc. but when the camer comes up, it is a black screen with function buttons, but I cannot see the check to take a picture
June 24, 2015 01:30:48 PM
1 person recommended this |
In reply to Debbi, Langhorne
We're sorry to hear that your Mobile Banking App isn't working, Debbi. We'd be glad to help.
First, please be sure that you use the most recent version of the Operating System for your phone, as well as the most recent version of the TD Bank App. If either of these is out-of-date, please download the newest version; any outdated version may prevent you from using all the available features. It may also be a good idea to uninstall and then reinstall the app, if the problem persists. If you reinstall the TD Mobile App and it asks for permission to use your camera, please allow this access.
Please check here: http://bit.ly/1e3jiYF for a list of Frequently Asked Questions regarding our Mobile Deposit feature, which could help troubleshoot your issue.
If these suggestions don't resolve this for you, we do recommend discussing the issue further with our Tech Support Team 24/7 at 800-493-7562. Or, if you'd like, you're always welcome to visit any TD Bank location during lobby hours as well. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
We hope this helps, Debbi and have a good afternoon.
Megan K, Mount Laurel
June 24, 2015 01:31:15 PM