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I keep receiving a "service interruption" notice over and over for days. I need to log on to do business.
I am in China and have had this problem before
Gorman, Wycombe, PA
January 2, 2018 11:20:29 AM
Saving & Managing Your Money
1 person recommended this |
In reply to Gorman, Wycombe, PA
We want to apologize for any difficulties you are experiencing while trying to log onto online banking.
As you mentioned you are currently in China, this message could be due to your current location. Typically our website and mobile application functions properly while in the United States. If you are able to update your location settings to reflect the United States, this should solve your problem.
If the problem persists, we recommend deleting the mobile application completely and reinstalling it. If you are receiving this error message on our full website it could be due to your internet browser, and we'd like to make a couple suggestions.
Our website, www.tdbank.com, is currently compatible with the most popular internet browsers, such as Chrome, Safari, Internet Explorer, and Firefox. If you are using one of these browsers, and are having trouble, we recommend that you perform any needed updates, and if you continue to experience trouble, you may also wish try a different browser or disable any plug-ins, and restore your browsers defaults.
Once you attempted all of our suggestions, and are still experiencing difficulties, we recommend reaching out to us directly. We are aware that you are in China, and have a international number, that you can reach us on. You have the option of calling us collect with an operator's assistance via land line phone by asking the operator to dial 1-215-569-0518. We are available 24/7 and would be happy to help.
We hope our suggestions work for you, Gorman! For any additional concerns, we look forward to speaking with you.
Have a wonderful day, and a safe trip!
Alara B, Mount Laurel
January 2, 2018 11:20:42 AM