Small Business Banking
Private Client Group
Personal Financial Services
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Phoebe, Guangzhou, China
March 28, 2016 04:01:57 PM
In reply to Phoebe, Guangzhou, China
Thank you for reaching out to us on TD Helps, Phoebe! We'll be glad to address your question today.
The telephone number that you've mentioned doesn't seem to match the telephone number that we have for our Merchant Services Department. If you're trying to reach our Merchant Services Department, please dial 800-348-4025 (Monday-Friday) between the hours of 8 AM- 5 PM EST.
We do apologize if we've misunderstood your question in any way. If we did, please reach out to us 24/7 at 856-751-9000 or via collect with operator's assistance from a non-mobile telephone at 00+1-215-569-0518.
We hope this helps and enjoy the rest of your day, Phoebe! Take care.
Katherine G, Mount Laurel
March 28, 2016 04:03:14 PM
In reply to Katherine, Mount Laurel
Hi Katherine, thank you for the information.
To provide further details, our company uses the IVR system for the credit card capture. But since our last try on last Thursday, the call made at 800-363-1163 failed all the time. Would you confirm the number that we should call at? -Nicola
March 29, 2016 10:03:38 AM
In reply to Nicola, Guangzhou
Welcome to TD Helps, Nicola.
As this service is provided by our Treasury Management Team, feel free to reach out to them directly at 888-388-0408 during normal business hours for any questions you may have. For additional information on Treasury Management services, you may also complete the form at: http://bit.ly/YNfvzs and a Treasury Management Services representative will respond no later than the following business day.
Please feel free to contact the above mentioned international number for further assistance with your inquiry if we did not answer your question.
Thanks for reaching out and take care.
Alara B, Mount Laurel
March 29, 2016 10:04:14 AM