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Yesterday, I asked for a refund from a company and my debit card transcript said that the money was pending transaction. However, this number has disappeared since then. My overall balance is still the same as when the money was taken from the company yesterday but TD Bank does not state that there is a pending transaction. Will the money arrive into my balance after 3-5 business days or is it gone for good? Please help :(
Afroza, Jackson Heights
September 24, 2015 10:58:22 AM
2 people recommended this |
In reply to Afroza, Jackson Heights
It's great to have you here on TD Helps, Afroza.
If the merchant has processed a refund to your Visa debit card, it usually takes about 3-5 business days for the credit to appear on your account. If you have any additional questions about the credit you expect to receive in particular, you may connect with one of our Customer Service Specialists 24/7 at (888) 751-9000.
To best assist you, please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account with you and offer any possible options as well. Also, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores. As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If you are enrolled for Online Banking, you may send a secure message usingwww.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect Online Banking, you may use this link to logonhttp://bit.ly/1rvBmq8 and send a secure message.
Hope this helps and have a nice day.
Brian M., Mount Laurel
September 24, 2015 11:02:49 AM
1 person recommended this