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I had a lot of cyber attacks lately. I need you to please check the IP Addresses of the last log ins. Please also let me know how to change the security question and password thanks
May 26, 2017 12:36:56 PM
In reply to Iva, Bronx
Thanks for contacting TD Helps today, Iva. We'll be sure to help address any and all concerns you may have.
If you are currently able to log onto your TD Bank Online Banking, you may change your password directly from the website! Once you have logged on, which you may do so by following the link here https://go.td.com/1eaISlq, to change your password, please click on the "Customer Service" tab located on the upper right hand side of your screen. Then, under the "Self Service" section, and Update Profile and Preferences, you will see a link that reads "Password." Once you have clicked on the link, you will then have the option to update this information.
You may also change your security question from this same section, "Update Profile and Preferences." Once you have clicked on the link that reads "Security Questions", you will be able to choose from the questions you have already selected, and decide which ones you wish to change.
For security question tips and other helpful hints for answering your security questions, you may visit: http://bit.ly/1ikiYdw.
If you remember your user name, but do not remember your password, you may reset your password through our self-service option by following the link here: https://go.td.com/1eaISlq. Once you’re there, select your account type, and input your user name. You will then be asked to answer two security questions, and after successfully answering the security questions, you will be able to reset your password. After you reset your password, please follow the steps provided above to change your security questions.
However; if you do not remember your user name and password to log into your Online Banking profile to change your password and security questions, our Specialists will be more than happy to assist you with changing your security questions and logging you into your account. You can reach a Specialist by calling 800-493-7562, 24/7.
In addition, we would like to take a moment to inform you that TD Helps is not considered a secure forum. Because of this, we do not currently have access to your account specific information. To discuss any concerns you may have with someone else accessing your Online Banking, we recommend calling to speak with a Banking Specialists directly at the number provided above. You're also able to visit any TD Store during lobby hours for assistance. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We sincerely hope this information was helpful, Iva. Please enjoy the rest of your day, and have a great holiday weekend.
Customer Service Team, Mount Laurel
May 26, 2017 12:42:15 PM