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February 19, 2015 01:15:26 PM
1 person recommended this |
In reply to Heurman, brooklyn
We're sorry to hear of any troubles you are having with your account, Heurman and would be happy to help point you in the right direction for help.
As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. Please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account with you. Also, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Please reach out to us again though if you have any further questions. Have a great day!
LiShu R, Mount Laurel
February 19, 2015 01:16:19 PM
In reply to LiShu, Mount Laurel
There appears to be money missing from a GIC. I contacted online banking and they claim a withdrawal occurred in 2014. I did not make a withdrawal on this product but did request a transfer , however , the transfer did not occur, the principal reflects a higher amount than the balance which is why all this time I thought the money remained. Now the product is due which is why I inquired. The money must have gone somewhere electronically and there should be evidence of where it went, it is a large sum.
How do I request an investigation?
February 6, 2017 10:20:07 AM
In reply to Chris, Toronto/Miss
We understand your concern, Chris.
Please know that you've reached us at TD Bank in the U.S. If this is in regard to your account with TD Canada Trust, we recommend contacting them directly for assistance. You are able to take a look at their contact options here: https://go.td.com/1woOVay.
If this is in regard to your account with TD Bank in the U.S., please reach out to us directly for help. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon and have a good day.
Megan K, Mount Laurel
February 6, 2017 10:20:20 AM