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and off constantly. I have tried typing in the tdbank.com and the first page is fine but the log in page goes crazy. It is not a problem with my computer as it is fine everywhere else. There seems to be a problem on your website. Every time I go to the log in for online banking the page it goes to just keeps flickering on and off constantly. I have tried typing in the tdbank.com and the first page is fine but the log in page goes crazy. It is not a problem with my computer as it is fine everywhere else.
Helene, New York
October 27, 2014 02:53:35 PM
In reply to Helene, New York
Thank you so much for reaching out to us here at TD Helps, Helene. We're sorry to hear that you have experienced issues with accessing our website and we'd like to help.
Based on the information you provided, we suggest disabling any plugins or themes and restoring your browser to the default settings. We would also suggest making sure that you are using the most up to date version of the browser and that it is accepting the cookies. Please note that www.tdbank.com is compatible with the newest versions of Firefox and Internet Explorer. If the issues continue, you may also try using a different browser.
If you are still experiencing difficulties with accessing our website, please feel free to contact our Digital Banking Specialists 24/7 at 888-493-7562.
Again, thank you so much for reaching out to us. We hope you enjoy the rest of your day!
Justin B, Mount Laurel
October 27, 2014 03:58:38 PM
Im having problems on the log in page
michelle, washington dc
October 30, 2017 03:11:18 PM
In reply to michelle, washington dc
Hi Michelle. Thanks for joining the conversation!
We're sorry to hear you that you're having some trouble with the login screen. We do not currently have any known issues with online banking or our login page, but this does not mean that there may not have been some latency issues. Our website is constantly updating to provide the best and fastest service to our customers, which could potentially cause momentary delays.
As this could be a browser issue, we'd like to provide you with some options. Our website is compatible with the newest versions of the most popular internet browsers, including Internet Explorer, Chrome, Firefox, and Safari. If you are not using the newest version of your browser right now, we recommend making this update. We would also suggest that you disable any plug-ins and restore your browser defaults, and clear your cache and cookies as sometimes this will fix any browser issues. You may also wish to use a different internet browser. Once completed, log into your account by clicking here: https://go.td.com/1eaISlq. For the mobile app, please make sure that the app and operating system is up to date and that it is properly connected to the internet.
If you continue to experience the same issue, please give our Tech Support team a call 24/7 at 800-493-7562 so that we may troubleshoot the issue and get you back into your accounts.
We hope this helps you to login, Michelle. Have a great day!
Candice A, Mount Laurel
October 30, 2017 03:11:35 PM