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Christine, North Andover
July 23, 2017 09:36:59 AM
In reply to Christine, North Andover
Hi Christine. We're sorry to hear you were unable to log in and would like to help.
We've confirmed with our Tech Support Team that we do not currently have any known issues with online or mobile banking, but this does not mean that there may not have been some latency issues. Our website is constantly updating to provide the best and fastest service to our customers, which could potentially cause momentary delays.
As an initial attempt to resolve this issue, we recommend that you first clear your cache and cookies and log into your account by clicking here: https://go.td.com/1eaISlq. If you are unsuccessful, we recommend attempting to log in with a different browser. For the mobile app, please make sure that the app and operating system is up to date and that it is properly connected to the internet.
If you continue to experience the same issue, please give our Tech Support team a call 24/7 at 800-493-7562 so that we may troubleshoot the issue and get you back into your accounts.
As far as getting your balance, we do have other options available to you. As we've mentioned above, we offer mobile banking as well as online banking. If you have a phone or tablet, you can download the TD Bank app and log in using your online credentials. From the app you can check your balance as well as just about any other online banking business done from a PC. You can also call our 24 hour customer service line. We offer both automated balance retrieval or you can speak with one of us. We'd be happy to provide you with your balance or any other information you may need 24/7. Just give us a call at 888-751-9000.
We hope that this info helps you in getting your balance, Christine. Have a great day!
Candice A, Mount Laurel
July 23, 2017 09:37:17 AM