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They asked me, after I logged in, what my brothers middle name was and I didn't remember setting up that question but I typed it in anyway, twice and got the wrong answer????? and I know y brothers middle name???
August 10, 2014 05:10:17 PM
1 person recommended this |
In reply to beth, clayton
Thank you for submitting your inquiry to TD Helps today, Beth. Sorry to hear your having trouble logging in Online Banking. We understand it can be frustrating when you are unable to answer the security questions.
Our dedicated Digital Banking team can assist with changing your security questions and logging you in, their direct number is 800-493-7562. They are available 24/7 and are happy to help. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
A few tips to consider that may help you with remembering your security questions and answers include:
- Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question.
- Avoiding abbreviations in your answer, like "Rd." instead of "Road".
- Answers to your security questions are not case-sensitive. So you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw.
We hope you found this information helpful, Beth. Have a great day!
Cameron P, Mount Laurel
August 10, 2014 05:11:49 PM
1 person recommended this