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since the wait on the phone is 20.min I thought my answer would best be put to you.....
jayne, medford n.j.
September 8, 2017 11:32:56 AM
In reply to jayne, medford n.j.
Hi Jayne! Thanks for coming to TD Helps with your question.
It sounds like you've submitted your Citi Bank payment through Bill Pay. We'd be happy to explain.
The most likely reason that your payment was made by check rather than ACH, as it's usually paid, is due to the dollar amount. Companies have the option to set a limit of how much they will accept through electronic ACH payments. If the payment exceeds that limit, we have no option other than to send the payment by check. Considering the dollar amount that was paid, we believe this may have been the reason your payment went out as a check.
To confirm the ACH payment limit Citi Bank allows, we recommend reaching out to them directly. We apologize; we do not have access to what that limit may be at any given time, only that when a payment exceeds their set limit, we must send it out by check.
We hope this helps explain, Jayne. If you have any additional questions, please don't hesitate to give our Tech Support Team a call 24/7 at 800-493-7562 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope you have a great weekend!
Candice A, Mount Laurel
September 8, 2017 11:33:48 AM