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October 15, 2015 11:30:47 AM
In reply to ruijia, NJ
Hello Ruijia and thanks for reaching out to us on TD Helps.
As we would like to assist you directly, please understand we do not have access to your personal information since this is considered an unsecured forum.
Please note, overdraft fees are assessed the following business day of when your account is overdrawn. However; if your account is overdrawn by the 10 consecutive days, a one-time Sustained Overdraft fee will be applied to your account. To learn more about fees that may apply, we recommend you check out http://bit.ly/1cTejgt. Also, if your Checking account remains in an overdrawn status for 60 Calendar Days, or if at an earlier time we determine that the overdraft balance is noncollectable, we may close and place the account in collection status. For additional information, please check our Personal Deposit Agreement by clicking here: http://bit.ly/1kb17UQ.
To better assist you, you may contact us 24/7 at 888-751-9000 or feel free to visit us during lobby hours to speak with a Customer Service Representative. Upon proper account verification, we will be gladly to assist you. Click here: http://bit.ly/TDStores for a list of TD Bank Stores and hours near you.
Additionally, if you are enrolled for Online Banking, you may send a Secure Message using www.tdbank.com. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us at the number listed above.
To send a Secure Message you must first log in to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a Secure Message" located in the “Message Center.”
Hope this helps and have a great day.
Sandy D, Mount Laurel
October 15, 2015 11:33:56 AM