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We made a payment from a Swedish bank to yours in July, but the payment is lost and didn´t reach the right account. Can you help us track this payment?
Kristina, Stockholm, Sweden
January 17, 2019 02:12:04 PM
In reply to Kristina, Stockholm, Sweden
This does sound concerning, Kristina, and we'd be glad to offer advice.
We recommend reaching out to the sending financial institution so you may request a trace. When you submit a trace the financial institution will be able to locate the funds and determine any incorrect information used when processing.
We apologize as our Specialists via TD Helps are unable to review your wire transfer specifically as this platform is considered an unsecured forum. Because of this, we do not have access to account specific information at this time.
If you have any questions for our Specialists, feel free to reach us from outside the US by dialing 856-751-9000 (215-569-0518 collect from any landline telephone). Be sure to use country code 011 when dialing.
If you sent a wire transfer to TD Canada Trust, you're able to reach a Specialist using their contact options here: https://go.td.com/1woOVay.
We look forward to hearing from you, Kristina. Have a good day!
Megan K, Mount Laurel
January 17, 2019 02:14:00 PM