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If there is a transaction in holding that should be credited back to your account, how long would that take effect?
Tiffany, Florence, SC
April 28, 2015 01:00:58 PM
In reply to Tiffany, Florence, SC
Hey Tiffany, welcome to TD Helps! We are happy to assist you with your question today.
The release date for pending debit card authorizations may vary by merchant type, we recommend contacting one of our Banking Specialists 24/7 at 888-751-9000. Upon verification, they will be able to provide you with assistance and options regarding removing pending authorizations.
However, you can also have the merchant send us a Merchant Release of the funds that may be on hold. To get a merchant release, the vendor you're dealing with may fax a letter to us on their company letterhead. The pending charge must still be active on your account and not have been collected by the company. We'll be able to release these items and return the funds to your available balance when we receive their fax.
They'll need to include the following information and it should be faxed to our Fulfillment Department at 856-533-1138
-Date of authorization
-Your full debit card number
-The exact amount debited, or separate amounts if there are multiple authorizations
-A brief statement from a representative expressing that they authorize the hold t be released
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct the charge can usually be released within 2-3 hours of receiving the fax.
If you would like any assistance with this process to make sure the charge can still be released, we'd recommend contacting one of our Banking Specialists 24/7 at the telephone number listed above. You can also visit any TD Bank location to discuss in person. Feel free to look here: http://bit.ly/TDStores for TD Bank Stores and lobby hours nearest you.
Additionally, if you are enrolled for Online Banking, you may send us a secure message using www.tdbank.com. If you have not enrolled, please call our dedicated Banking Specialist 24/7 mentioned in the above number or if you have a BusinessDirect account you can contact our Tech Support Specialist 24/7 at 800-493-7562. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the "Message Center."
We hope this information is helpful, Tiffany and we hope to see you again soon!
Colleen B, Mount Laurel
April 28, 2015 01:10:55 PM