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I am trying to transfer money to my account from a wells Fargo account. When I tried to do this, I got an error saying this account cannot receive bank to bank transfers. I have no other way to put money in this account. I am in Texas and the closest TD is in Florida
June 30, 2015 11:01:25 AM
In reply to brittany, katy
Thanks for stopping by TD Helps, Brittany. We are sorry to hear about your funds transfer difficulties.
Based on your concerns, it sounds like you are initiating the funds transfer from another Financial Institution to your TD Account. If so, we recommend connecting with them directly as they would be best to assist to review your concerns.
However, if you are initiating the funds transfer via TD External Transfer through your TD Online Banking and are experiencing difficulties, we apologize and ask that you connect with our Tech Support Specialist anytime 24/7 at 800-493-7562 who can assist you over the phone, or visit your local TD Bank Store, during lobby hours. Please find a list of our Stores convenient for you at: http://bit.ly/TDStores.
If you are not using TD External Transfer, we'd like to take this time to let you know that as a TD Customer, you may initiate a funds transfer via our External Transfer feature at www.tdbank.com. External Transfers are used if you're sending money between your personal account with TD Bank and your account at another Financial Institution or vice versa. This option is available via Online Banking and you're welcome to send or receive money using this service. Kindly note that in order to be eligible to use this service, you must have a United States address, a unique United States phone number, a United States issued Social Security number and a valid unique email address. You must also be enrolled for Online Banking and be using a personal TD Bank Checking, Savings or Money Market account for the transfer.
With that being said, if you are already enrolled for Online Banking, please click here: http://bit.ly/1eaISlq to log in. If you're not yet enrolled, please find our enrollment self-service link at: http://bit.ly/1lU2qfY to sign up. You'll need your account number, ATM/Visa Debit card number, your Social Security number and email address. Once there, you will need to choose Personal from the drop down box and complete three steps. After those 3 steps are completed, you will have immediate access to your account(s) online. If you need assistance with enrollment, feel free to contact us 24/7 at 888-751-9000, and after account verification, we'll set you right up over the phone!
Once you are logged in to your account, please choose the "Transfers" tab. Then click on "Transfer to Accounts Outside TD Bank." You will then be asked to accept a user agreement and review the fee schedule.
After the enrollment is completed, you may continue to schedule a transfer by adding your account at a different institution. To do so, please see below:
-Select the "Preferences" blue hyperlink located on the right hand side of the screen.
-Click on "Add an account" located near the "My Other Account" field.
-A window will then appear. You will need the account type, account number and routing number then select "Next"
-Please confirm the information
In some cases, a trial deposit is initiated at the receiving institution for verification purposes. You’re welcome to check out http://bit.ly/1jXKYqq for all of the exciting details.
When sending an External Transfer, you will have two delivery options, three-day or next-day delivery. To qualify for the next-day delivery option, you must wait 90 days from your first successful three-day transfer and must not have had any transactions that overdrew your account in the past 90 days. Please note, when requesting funds from an account you have that is outside of TD Bank, the standard delivery option will be three-day delivery. Also, fees may apply for the External Transfer service. For the Transfers Terms and Conditions please see: http://bit.ly/1lkiC6K, and for more information on the fee schedule, please take a look here: http://bit.ly/1cTejgt.
We hope this helps and please do not hesitate to let us know if your have any other questions.
Yen D, Mount Laurel
June 30, 2015 11:12:05 AM