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An ACH wire transfer was sent to my TD account from PNC on Friday and the funds cleared PNC on Sunday It has been three business days and the funds have still not hit my account. PNC has stated that all is clear on their end - any ideas on what could be the issue?
Rebekah, Haddonfield, NJ
August 18, 2017 10:40:32 AM
In reply to Rebekah, Haddonfield, NJ
Good morning, Rebekah, and thanks for connecting with us today.
We're so sorry to hear that you haven't yet received your wire transfer from PNC Bank, and we'll be happy to help.
Before we begin, we'd like to take a moment to explain that TD Helps is not considered a secure forum of contact, and because of this, we do not have access to your account specific information. So that we may better assist you, we ask that you contact us directly
Banking Specialist are available 24 hours a days a week, at 1-888-751-9000, and after verification, they'll be more than happy to assist you with your concerns. Similarly, you're also welcome to contact your local TD Store location for further assistance. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We hope to hear from you soon, Rebekah. Have a great weekend!
Brittany M, Mount Laurel
August 18, 2017 10:41:04 AM