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October 13, 2015 10:06:48 PM
In reply to William, Southington
Hey there, William, we're sorry to hear you are having difficulties. We're glad to help.
To make sure you do not experience any card acceptance issues, we recommend placing a travel notification on your account before you leave for your trip. Sometimes, even if a note is already placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the account activity with you. To provide us your travel notation or to review your account for any block, you can reach us 24/7 at 888-751-9000.
If you prefer and you are enrolled in Online Banking, you can also submit your travel notification via secure message. To send a secured message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. Please find the Customer Service tab and on the left hand side, you should see an option to Send a Message located in the Message Center. In your message, please include the dates and destination(s) of your trip. If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
When you place travel notifications, it makes us aware of foreign transactions on your account and helps us monitor your account's security. While traveling, we also recommend carrying more than one method of payment, just in case you encounter any acceptance issues. For more travel tips, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
Hope this helps and enjoy the rest of your night!
Justin B, Mount Laurel
October 13, 2015 10:07:36 PM
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