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Travelocity take my money for itinerary canceled for Irma, you can help for my embossed, I lost more than 10 hours for nothing in claims...
Ruben D, Miami
September 13, 2017 02:10:07 PM
In reply to Ruben D, Miami
Good afternoon, Ruben, and welcome to TD Helps.
We'd first like to take a moment to let you know that our thoughts are with everyone affected by the recent storm in your area, and we sincerely hope that you and your loved ones are safe in the aftermath.
Based on the information you have provided, it sounds as if, due to the recent weather in your area, you had to cancel a trip you may have had planned, and are having trouble receiving a refund from the merchant. If this is the case, we'll be more than happy to help, and ask that you connect with us directly.
Our Banking Specialists are available 24 hours a day, 7 days a week, and will be happy to help at 1-888-751-9000. You may also visit your nearest TD Store location to speak with a Customer Service Representative, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR. It's important to note that, because of the recent storm in your area, some Store locations may still be closed, and we invite you to use the link here: https://go.td.com/2vN53se to determine if this is the case for your area. You can find a listing of these Store locations towards the bottom of the page.
In addition to calling or visiting a TD Store location, you also have the option to send a Secure Message using your Online Banking. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We look forward to hearing from you soon, Ruben. Enjoy the rest of your day!
Brittany M, Mount Laurel
September 13, 2017 02:10:36 PM