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Hi, I've been using the same user name/password for over a year and when I go to login it takes me back to the login page. I reset my password and attempted to login again, but it's stuck in a continuos loop. Any idea what could be causing it?
Albert, Forest Hill
December 15, 2014 05:51:43 PM
In reply to Albert, Forest Hill
Thanks for joining the TD Helps community with your question, Albert. We're happy to assist.
As you mentioned that you are having trouble accessing the login portion of our web page, it's possible that this is an error with the browser currently in use. We recommend disabling any plug-ins or themes from your browser and restoring your browser default settings. We also suggest making sure that you are using the most up-to-date version of your browser and that it is accepting cookies. Please note that www.tdbank.com is compatible with the newest versions of both Internet Explorer and Firefox. Additionally you may wish to try a different browser.
If it seems like you may be locked out of your account, we ask that you contact us directly for assistance. You may do so 24/7 by dialing 888-751-9000 and our Representatives would be happy to help you get back online. You may also visit a TD Store during lobby hours for help. For lobby hours and locations near you please visit http://bit.ly/TDStores.
We hope this helps you log back in, Albert and we welcome you again if you have any questions. Take care.
Kristen P, Mount Laurel
December 15, 2014 06:05:56 PM