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I am trying to pay my phone bill and am having trouble using my bank card. I get an error message from the phone people website telling me "Payment made through credit/debit card was unsuccessful. I have done this four times since last night at 8p.m. EST and this morning I called the phone company to try and pay it after yet getting the same message and they got the same message on their end. Thank you
April 8, 2015 09:58:15 PM
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In reply to Maria, Tamarac
Thanks for coming by TD Helps, Maria. We're sorry to hear that you are having trouble with your debit card and we'd like to help.
As we'd like to assist you directly, we are unable to do so as TD Helps is considered an unsecure forum.
We recommend contacting us directly at 888-751-9000, 24/7 or visiting us in person at any TD Bank location during lobby hours. Click here: http://bit.ly/TDStores to find a TD Bank near you.
If you are enrolled in online banking, you may send us a secured message as well. If you're not currently enrolled for Online Banking, you may do so by clicking here: http://bit.ly/1lU2qfY . Please have your account number, debit card number and Social Security number available. If you have any trouble signing up, please contact our Banking Specialists, 24/7 at the telephone number listed above. To send a secured message, please sign into your account and select "Send a message"; which is located underneath the Message Center on the left hand side of the page.
We hope this helps you, Maria and please let us know if you have any questions. Take care and have a good week!
Katherine G, Mount Laurel
April 8, 2015 10:00:20 PM