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My username and password are not working since I got a new phone
October 28, 2015 08:21:06 AM
In reply to Jae, Hendersonville
Hello Jae and thank you for coming to TD Helps with your inquiry and congrats on your new phone.
Please understand that we would like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum. To best assist you with your Mobile App access, we ask you please contact one of our dedicated 24/7 Banking Specialists at 888-751-9000 who can assist you after account verification. If you are a TD Bank BusinessDirect user and currently viewing your account(s) from here: http://bit.ly/1rvBmq8, please feel free to contact us 24/7 at 800-493-7562, option 2 for immediate assistance
If you prefer speaking with us in person; you are always welcome to visit your local TD Bank Store during lobby hours for additional assistance with online banking or any other banking inquiries. Please visit http://bit.ly/TDStores to find a location and hours near you.
Let us know if you have additional questions for us, Jae. We hope you have a wonderful day!
LiShu R, Mount Laurel
October 28, 2015 08:21:49 AM