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I don't have a phone number right now so I wanted to know if I can verify my identity and intentions over the computer
Jonathan, Washington D.C.
December 24, 2017 12:00:23 PM
In reply to Jonathan, Washington D.C.
Good Afternoon, Jonathan. We're sorry that your debit card has been declined, and we'll be happy to help.
As we are always monitoring our Customer's accounts for any suspicious or potential unauthorized transactions, your debit card may be declined if we believe this is the case. We'd like to review your account to determine why your debit card was declined. As TD Helps is not considered a secure forum, we're unable to access and provide account specific information. If you are unable to call us at 888-751-9000, where we are available to assist 24/7, you may also visit us at a local TD Bank Store to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
Lastly, you may send us your request by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We hope to connect with you soon, Jonathan, have a nice day.
Natasha M, Mt. Laurel
December 24, 2017 12:02:00 PM