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October 11, 2015 05:13:03 PM
1 person recommended this |
In reply to Gary, Burlington
Hi there Gary,
Good to see you and we apologize for the trouble you've been having with our website.
Typically, if you are experiencing issues accessing our website or any features within the website, this indicates a browser issue. Since you mentioned that you're unable to view your account after entering your info, we can recommend a few browser updates.
First, we'd recommend that you clear the cache and cookies, disable any plug-ins and restore your browser's defaults. If this doesn't correct the problem and you're not using the newest version of your browser, we also suggest making this update. Please note that our website is compatible with the newest versions most popular browsers. If the issue persists after updating the version, we'd recommend that you try using a different browser altogether.
We're always available for you, Gary, if you need assistance with the above tips or if these don't resolve the issue for you. You can reach our Tech Support Team 24/7 at 800-493-7562, who can help you troubleshoot over the phone.
We hope this helps a bit and have a wonderful night.
Kristen P, Mount Laurel
October 11, 2015 05:14:30 PM
1 person recommended this