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I was given a user name and password for my online banking account when I created checking account at TD, but the password and user name that was written on my paperwork does not work and I was unable to "reset" password because it did not recognize the combination or something like that.
June 12, 2017 01:06:42 PM
In reply to Caroline, Montvale
We're sorry to hear that you're unable to log in, Caroline. We'd be happy to direct your concerns.
To confirm your user name and gain access to your online profile, we ask that you contact us directly. You are able to do so 24/7 at 888-751-9000. Our Banking Specialists will be glad to help you sign in.
If you're in the neighborhood, feel free to visit us during lobby hours at any TD Store. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Caroline! Enjoy your day!
Megan K, Mount Laurel
June 12, 2017 01:07:03 PM