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I have been unable to access the tdrewards and expedia for td site since I arrived in Asia several days ago. I have no problems accessing the regular expedia site/the regular TD site. please let me know whether there is a work around to this problem! thanks.
Nicole, Hong Kong
May 30, 2017 01:57:16 PM
2 people recommended this |
In reply to Nicole, Hong Kong
We're sorry to hear that you're having trouble, Nicole.
If this is in regard to your credit card with TD Bank in the U.S, we recommend reaching out to our Credit Card Specialists directly. You are able to do so 24/7 from overseas by dialing 706-644-2366.
We understand that while overseas, calling may not be an option. You are also able to send a secure message to our Specialists for help with a TD Bank US credit card. When using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
If this is in regard to your credit card held by TD Canada Trust, we recommend reaching out to a Specialist there for help. You are able to take a look at their contact options here: https://go.td.com/1woOVay.
We hope that you connect with a Specialist soon, Nicole. Have a good day and a great trip.
Megan K, Mount Laurel
May 30, 2017 01:57:26 PM
Having the same issues from West Africa for the past couple of days, is the site down?
June 5, 2017 03:35:32 PM
In reply to Jean-Yves, Ouagadougou
We're sorry to hear that you're also having trouble, Jean-Yves.
You've reached us here in the United States.
If you are still unable log into TD Rewards or Expedia for TD, we recommend reaching out to TD Rewards and Expedia for TD directly. We're sure they'll be able to have this resolved for you. You can click here: http://bit.ly/2r4ZkPa for the Contact Us page on TD Rewards to view contact information. Representatives for Canadian TD Credit Cards Customer Service are available 7 days a week, 7am -12am at 800-983-8472. You can also reach Expedia for TD 24/7 at 877-222-6492.
We hope this information has been helpful and that you're able to access your TD Reward again soon. Have a great day, Jean-Yves
Customer Service Team, Mount Laurel
June 5, 2017 03:35:59 PM
In reply to Megan, Mount Laurel
I've been in Asia for the past two weeks and I am experiencing the same issue. I haven't been able to book tickets with my points and now the prices for my tickets increased $500 CAD. Shouldn't TD be looking at this immediately?
June 20, 2017 03:47:14 PM
In reply to Mauricio, Montreal
We're sorry to hear that you're having trouble with your Credit Card, Mauricio.
We notice that you're writing into us from Montreal, and it sounds like you're looking to contact TD Canada Trust. Please note that you have reached the U.S. side of TD Bank.
For further assistance with your card, we strongly recommend contacting a Customer Service Representative directly so that they may help resolve your concerns. In order to reach a TD Canada Trust Credit Card Customer Service Representative, you may dial 1-800-983-8472, 24 hours a day, 7 days a week. As you have stated that you are currently in Asia, you may also call collect at 416-307-7722 to reach a Credit Card Specialists.
If calling is not convenient for you, we completely understand, and will be happy to provide more options. Please check out the link here https://go.td.com/1woOVay to view all the different ways you may get in touch with a TD Canada Trust Representative.
We apologize that we couldn't be of further assistance, Mauricio, and we hope you enjoy the rest of your day.
Customer Service Team, Mount Laurel
June 20, 2017 03:47:55 PM