Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Two charges on August are ot authorized
August 17, 2017 01:44:55 PM
In reply to Johanna, Monson
We're so sorry to hear about any unauthorized charges that may have been assessed to your account, Johanna.
We'll be more than happy to help.
Before we begin, we'd like to take a moment to explain that, currently, TD Helps is not considered a secure forum of contact. Because of this, we are unable to access your account information, and ask that you contact us directly for further assistance.
Banking Specialists are available at 1-888-751-9000, and are available 24 hours a day, 7 days a week, to assist you with any questions or concerns you may have. You would also have the option of speaking with a Customer Service Representative at your local TD Store location, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We hope this helps, and we look forward to hearing from you soon, Johanna. Take care.
Brittany M, Mount Laurel
August 17, 2017 01:45:13 PM