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What happens when money has been taken or stolen out of an account? Is there insurance or can the money be redeemed?
January 13, 2015 02:24:23 PM
In reply to Kera, Daytona
Thanks for joining us here at TD Helps, Kera. We understand your concerns and would be happy to help.
Since you wrote that you have had unauthorized activity occur on your account, TD Bank should be able to file a claim on your behalf. We'd like to reassure you that we're here to safeguard your funds and assist you in the event that fraud occurs.
We encourage you to call one of our knowledgeable Banking Specialists about the charges, who are available 24/7 at 888-751-9000. At that time, they'll be able to review the unauthorized activity which occurred, and file the appropriate type of dispute for you. If you prefer, we're also able to assist you at any nearby TD Bank location during lobby hours. Please see: http://bit.ly/TDStores to locate your closest Store and hours they're available.
Prior to your visit or call, please ensure that the transactions in question have been posted to your account history and are no longer in a "Pending" status, as we're unable to file a dispute until then.
We hope this helps Kera. Please let us know if you have any other questions.
Yen D, Mount Laurel
January 13, 2015 02:30:39 PM